The beginning

Only taxi rides into the city – No access to the Internet – Few drivers spread around the city

CubaCabs is a small private group settled in Havana since 2005. We started in this industry as a basic services provider for travelers who visit the island. At the beginning we were a small bunch of drivers offering airport shuttles to casas particulares. They created a private fleet and started offering different services like door to door rides inside Havana. Then the group started growing up and job opportunities increased. However, at the beginning, they had no chances to contact visitors before their arrival due to lack of access to the Internet.

Evolution

Partnership with IT Team – New website – Experiences and Tours added as new services

For many years the group worked offline, but things changed a lot in 2015, when the group established a partnership with a young IT Team. Together, they came up with a website. This new strategy helped to reach travelers all around the world, and offered an option to get in touch via email. Now, we don’t have to wait for travelers to arrive to Cuba anymore, they can see what we offer well in advance.

At that point, guests were able to submit a request using our online forms in the website and someone in our team was in charge to reach out to them. With that new features on our hand, we started offering experiences and tours as services, so we evolved from a taxi agency into a travel agency with a larger portfolio.

Nowadays

Automatic bookings – Online payments with PayPal and Credit Cards – More taxi services, tours, experiences and day trips – Verified as owners in TripAdvisor

2019 was the best year of the history of our agency. Despite of the new travel restrictions announced by the US government, more than 800 travelers used CubaCabs for different services. Most of them, booked taxi rides from Havana to many other destinations.

The greatest achievement came from our IT Staff. They helped us to add automatic bookings in our website, and that changed everything. Now, travelers don’t need to fill a form to ask for prices, everything is calculated automatically and presented in a smoothly way.

But this is not all, as Cuba is an all-cash country, many travelers prefer to book in advance to avoid run out of cash. That’s why our team made a great effort to accept online payments, and we finally got it. Our website supports the most secure and widely know online payment method: PayPal. If you don’t have a PayPal account you can pay with Credit Card too.

And finally, we were able to verify a member of our team as owner of CubaCabs listing in Trip Advisor. Now we’re able to post replies to guest’s reviews build a solid reputation.

We will be very happy to see you signing up for our services.

The CubaCabs Admins Staff